DirectLinc is a new division recently formed within FreshLinc, a well established haulage operation with its head offices in Spalding, Lincolnshire.

In late 2016 Darren Page, DirectLinc’s General Manager, started to investigate alternatives to their existing traffic system, which was imposing limitations on the flexibility of their operation and was also starting to show its age. As part of these investigations, he contacted Truckcom and started a free trial of Truckcom’s Transport Management and Vehicle Tracking system along with the Truckcom driver App.

“The trial was very helpful”, says Darren. “Whenever we asked whether Truckcom could do something, or if we needed a new feature to make our lives easier, the answer was always yes” .

The DirectLinc division covers FreshLinc’s container haulage operations, and in collaboration with other FreshLinc divisions also covers an increasing amount of general haulage. “It was important for us to be sure we could run the Container work alongside our general haulage” says Darren. “Truckcom gave us plenty of time to evaluate their system, so it was easy to check this during the trial”.

More recently, through acquisition by FreshLinc of a bulk operator, DirectLinc’s activities have expanded further to include Agricultural Bulk operations. “When we first spoke with Truckcom about this we were reassured, because Truckcom were already dealing with other bulk operators” says Darren.

The bulk operations are now fully up and running with DirectLinc and the transition was straightforward. Darren is pleased with the way that Truckcom brings together all the different aspects of their operation. “Containers, general haulage, and bulk – we do it all with Truckcom now” he says, “and the Truckcom App has totally transformed our operation”.