The Green Group operates a Logistics, Storage and Serviced Office business out of its headquarters near Rotherham. In early 2015, the company selected Truckcom as their next Transport Management System. “We chose Truckcom because it allows us to dramatically improve the way we communicate with our drivers and our customers” says Rebecca Wharmsby, Green Group’s Assistant MD.

In June of 2015 the company cut over from their previous Transport Management system to Truckcom. As a major transport operation with more than 100 vehicles, comprehensive support leading up to going live, and as the new system bedded in, was of critical importance. “Truckcom’s remote support facilities, together with numerous site visits, provided us with the support we needed” says Rebecca. Hugh Wightwick, from Truckcom, comments “for any large operation the transition from one system to another needs to be carefully planned. We worked hard with the Green Group to make sure that the move went smoothly”.

Now that Truckcom is in full scale use, the company has been able to gain many benefits from the new system, and have recommended it to several other companies that they deal with on a regular basis. “The key thing about Truckcom’s relationships with its customers is the long term nature of our partnerships” says Hugh. “We expect to make various adjustments and enhancements with each new customer as they get started – but it doesn’t end there. With all of our customers, there is an ongoing working relationship. If they need further changes or enhancements over time, we’re always willing to do our best to make them happen”. Rebecca has been pleased with the way the system has been adapted for The Green Group’s use, particularly with the commercial arrangements: “Truckcom are really flexible. Whenever we request changes they implement them quickly and at no extra cost”.